Natty Hatty Support & Privacy
Published Date: July 25, 2023Natty Hatty Support Platform is designed to protect your information and enable you to choose what you share.
When you use Natty Hatty Support, your Natty Hatty ID information will be used for authentication purposes, and data including internet protocol (IP) address; name, email address, and phone number; and analytics information on usage, including your country, region, language, internet service provider (ISP), date/time stamp, and clickstream data may be sent to Natty Hatty.
Natty Hatty Support is designed from the ground up to protect your privacy. We work hard to collect only the data we need to make your experience better. When we collect data, we believe it’s important for you to know what we’re collecting and why we need it, so you can make informed choices.
Providing Natty Hatty Support
Natty Hatty Support is intended to help you troubleshoot problems, answer questions, and connect directly with Natty Hatty advisors for support with your account. We use your personal data to provide these services and features in Natty Hatty Support. When you use Natty Hatty Support, we may receive your name, email address, and phone number to communicate with you about your issue.
We will associate the relevant Order ID with your Natty Hatty ID in order to provide service and troubleshoot your issue. These identifiers also provide the ability for you to reference support or sales interactions for the purposes of satisfying any subsequent needs from us.
Sharing with Third Parties
We may make some of your personal data such as your name, phone number, email address, and Order ID available to third-party Natty Hatty Authorized Service Partners who are troubleshooting your particular issue.
Retention
We generally retain personal data associated with your Natty Hatty Support sessions for up to 1 year, although email transcripts are retained for two years. If you open a support case and create a reservation from within Natty Hatty Support, the personal data associated with your support case will be retained for eight years as required by law. We may also retain some of your personal data for fraud detection purposes. Generally, Natty Hatty retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in Natty Hatty’s Privacy Policy or in our service-specific privacy notices, or as required by law. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law. If you have questions about how your personal data is used as it relates to Natty Hatty Support, you can contact us at hello@nattyhatty.com.
At all times, information collected by Natty Hatty will be treated in accordance with Natty Hatty’s Privacy Policy, which can be found at www.nattyhatty.com/legal/privacy.
