Natty Hatty Privacy Policy
Published Date: July 25, 2023Natty Hatty’s Privacy Policy describes how Natty Hatty collects, uses, and shares your personal data.
In Addition to this Privacy Policy, we provide data and privacy information online at nattyhatty.com/legal/privacy/data. By using Natty Hatty Services, you are consenting to the practices described in this Privacy Policy.
What is personal data at Natty Hatty?
At Natty Hatty, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Natty Hatty as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data. Aggregated data is considered non-personal data for the purposes of this Privacy Policy.
This Privacy Policy covers how Natty Hatty or a Natty Hatty-affiliated company (collectively, “Natty Hatty”) handles personal data whether you interact with us on our websites, through Natty Hatty Apps (such as Natty Customer Portal, Natty Clubs or Natty Facility), or in person (including by phone or when visiting us in person in a facility). Natty Hatty may also link to third parties on our services or make third party services available on our Customer Portal. Natty Hatty’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.
You privacy rights at Natty Hatty
At Natty Hatty, we respect your ability to know, access, correct, and delete your personal data. We have provided these rights to our global customer base and if you choose
to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Natty Hatty. Where you are requested to consent to the processing of your personal data by Natty Hatty, you have the right to withdraw your consent at any time. To exercise your privacy rights and choices including where a third-party service provider is acting on Natty Hatty’s behalf, send us an email with your query at hello@nattyhatty.com. To help protect the security of your personal data, you must send us an email only using your email address listed with Natty Hatty.
There may be situations where we cannot grant your request - for example, if you ask us to delete your transaction data and Natty Hatty is legally obliged to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
If you live in California and you cannot access Natty Hatty’s Data and Privacy Page, you can make a request at hello@nattyhatty.com or contact our customer support department.
Personal Data Natty Hatty Collects from You
At Natty Hatty, we believe that you can have great services and great privacy. This means that we strive to collect only the personal data that we need. Descriptions of how Natty Hatty handles personal data for its customer portal services are available at nattyhatty.com/legal/privacy/data.
When you create a Natty Hatty ID, purchase products and/or services, register for events, contact us (including social media), participate in online survey, or otherwise interact with Natty Hatty, we may collect a variety of information, including:
- Account Information
You will be able to only view all Programs, Teams, Calendars, Bookings and Account Information for all other Admins, Members and Child Accounts in your family group.
- Contact information
Data such as name, email address, physical address, phone number, or other contact information
- Transaction Information
Data about purchases of Natty Hatty products and services or transactions facilitated by Natty Hatty, including purchases on Natty Hatty Platforms
- Fraud Prevention Information
Data used to identify and prevent fraud, including an IP address.
- Usage Data
Data about your activity on and use of our offerings, such as service launches within our platforms, including browsing history; search history; browser crash, performance and other diagnostic data; and other usage data
- Location Information
Precise location only to support services such as region-specific services, and coarse location
- Government ID Data
In certain cases, we may ask for your issued birth certificate in limited circumstances, including when requested by a service provider on Natty Hatty platforms for age specific activity offerings
- Other Information You Provide Us
Details such as the content of your communications with Natty Hatty, including interactions with customer support and contacts through social media channels
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
Personal Data Natty Hatty Receives from Other Sources
Natty Hatty may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our services and assist us in security and fraud prevention, and from other lawful sources.
- Individuals
Natty Hatty may collect data about you from other individuals - for example, if that individual has sent you a product or service, invited you to participate in a Natty Hatty service or forum, or shared content with you.
- At Your Direction
You may direct other individuals or third parties to share data with Natty Hatty. For example, you may direct your event service provider to share data about you with Natty Hatty for account creation, or for your loyalty program (Natty Hatty Credits) to share information about your participation so that you can earn rewards for Natty Hatty purchases.
- Natty Hatty Partners
We may also validate the information you provide - for example, when creating a Natty Hatty ID, with a third party for security , and for fraud-prevention purposes.
For research and development purposes, we may use datasets such as those that contain images, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.
Natty Hatty’s Use of Personal Data
Natty Hatty uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.
Depending on the circumstance, Natty Hatty may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. More information is available in data and privacy information online at nattyhatty.com/legal/privacy/data.
- Power Our Services
Natty Hatty collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting. For example, if you would like to access an event through a Natty Hatty Customer Portal, we collect data on what events you select in order to provide you with sponsored and organic content requested.
- Process Your Transactions
To process transactions, Natty Hatty must collect data such as your name, family ID, purchase, and payment information.
- Communicate with You
To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Natty Hatty, you may not opt out of receiving these important notices.
- Security and Fraud Prevention
To protect individuals, employees, and Natty Hatty and for loss prevention and to prevent fraud, including to protect individuals, employees, and Natty Hatty for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material.
- Personal Data Used for Personalization
If you choose to personalize your services or communications where such options are available, Natty Hatty will use information that we collect so that we can offer you those personalized services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information online at nattyhatty.com/legal/privacy/data.
- Comply with Law
To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
Natty Hatty does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review. Natty Hatty also does not use or disclose sensitive personal data for any purposes that would require a user to exercise a right to limit processing according to California law.
Natty Hatty retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.
Natty Hatty’s Sharing of Personal Data
Natty Hatty may share personal data with Natty Hatty-affiliated companies, service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Natty Hatty does not share personal data with third parties for their marketing purposes.
- Service Providers
Natty Hatty may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. Natty Hatty service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions.
- Partners
At times, Natty Hatty may partner with third parties to provide services or other offerings. For example, Natty Hatty financial offerings like Natty Hatty Credits are offered by Natty Hatty and our partners. Natty Hatty requires its partners to protect your personal data.
- Others
Natty Hatty may share personal data with others at your direction or with your consent, such as when we share information with your event provider to perform a service. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.
Natty Hatty does not sell your personal data including as “sale” is defined in Nevada and California. Natty Hatty also does not “share” your personal data as that term is defined in California.
Protection of Personal Data at Natty Hatty
At Natty Hatty, we believe that great privacy rests on great security. We use administrative and technical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure. For more information, visit our Natty Hatty Platform Security guide.
Children and Personal Data
Natty Hatty understands the importance of safeguarding the personal data of children, which we consider to be an individual under the age of 13 or the equivalent age as specified by law in your jurisdiction. That is why Natty Hatty has implemented additional processes and protections to help keep children's personal data safe.
To access certain Natty Hatty services, a child must have a child Natty Hatty ID. A child Natty Hatty ID may be created by the parent.
- Parents
To create a child account, parents must review the Family Privacy Disclosure for Children, which describes how Natty Hatty handles children's personal data. If they agree, the parent must provide Natty Hatty with a verifiable parental consent.
If we learn that a child’s personal data was collected without authorization, it will be deleted as soon as possible.
To exercise privacy rights for your child’s information, send us an email using your Natty Hatty registered ID at hello@nattyhatty.com.
Cookies and Other Technologies
Natty Hatty’s websites, online services, interactive applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
- Communications Cookies
These cookies are used to enable network traffic to and from Natty Hatty’s systems, including by helping us detect any errors.
- Strictly Necessary Cookies
These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your Cart when shopping online at nattytatty.com.
- Other Cookies
These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. Natty Hatty also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience.
If you prefer that Natty Hatty not use cookies, we provide you with the means to disable their use. If you want to disable cookies using a browser, check with your provider to find out how to disable cookies. Certain features of the Natty Hatty website may not be available if all cookies are disabled. In addition to cookies, Natty Hatty uses other technologies that help us achieve similar objectives. In some email messages Natty Hatty sends to you, we provide a “click-through URL” that links you to content on the Natty Hatty website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.
Natty Hatty generally treats data we collect using these cookies and similar technologies as non-personal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions. In addition, Natty Hatty sometimes combines non-personal data collected from these technologies with other personal data Natty Hatty holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.
Ads that are delivered by Natty Hatty’s advertising platform may appear in Natty Hatty Customer Portal, Natty Hatty Club Portal or Natty Hatty Facility Portal and in a few cases in emails that you have opted to receive. If you do not want to receive ads targeted to your interests from Natty Hatty's advertising platform in your emails, you can choose to disable Personalized Ads, which will opt your Natty Hatty ID out of receiving such ads. To stop receiving emails from Natty Hatty click on the unsubscribe button on the bottom of your email. You may still see ads in the Natty Hatty Customer Portal, Natty Hatty Club Portal or Natty Hatty Facility Portal based on context like your search query or the channel you are viewing.
Transfer of Personal Data Between Countries
Natty Hatty products and offerings connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world, including NattyHatty-affiliated companies, to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. Natty Hatty complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be.
The Natty Hatty entity that controls your personal data may differ depending on where you live. For example, facility and club information is controlled by individual entities in each country and Natty Hatty Media Services-related personal data may be controlled by various Natty Hatty entities as reflected in the terms of service. If you do not reside in the U.S., your personal data may be processed by Natty Hatty Inc. and other NattyHatty-affiliated companies on behalf of the Natty Hatty entity controlling personal data for your jurisdiction. For example, Facility or Clubs and associated data collected by Natty Hatty around the world to improve location services and to support our Look Around feature is transferred to Natty Hatty Inc. in Michigan.
Our Companywide Commitment to Your Privacy
To make sure your personal data is secure, we communicate our privacy and security guidelines to Natty Hatty employees and strictly enforce privacy safeguards within the company.
Privacy Questions
If you have questions about Natty Hatty’s Privacy Policy or privacy practices including where a third-party service provider is acting on our behalf, or you would like to contact us, you can contact us at hello@nattyhatty.com using your Natty Hatty registered email address or call the Natty Hatty Support number for your country or region.
Natty Hatty takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within seven days. In other cases, we may require additional information or let you know that we need more time to respond.
Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.
You may at any time — including if you are not satisfied with Natty Hatty’s response — refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
When there is a material change to this Privacy Policy, we’ll post a notice on this website at least a week in advance of doing so and contact you directly about the change if we have your data on file.
